Privacy Policy for bajisolt

1. Introduction and Scope

bajisolt ("we", "us", "our", "the Platform") takes the privacy of its users ("you", "your", "the Player") seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bajisolt. It applies to all visitors, registered members, and former members of the bajisolt platform, regardless of the device or channel used to access our services.

This policy covers all personal data processing activities carried out by bajisolt in connection with the operation of its online sports betting, live casino, slot games, and payment processing services. It applies to data collected via the bajisolt website, any bajisolt mobile interface, email and live chat interactions with our support team, and any promotional activity conducted under the bajisolt brand.

Please read this policy carefully alongside our Terms & Conditions and Responsible Gaming Policy. Where any conflict arises between this policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall take precedence.

2. Data We Collect

bajisolt collects personal data through several channels. The categories of data we may hold about you include the following:

2.1 Registration and Identity Data

When you open an account with bajisolt, we collect the information you provide during the registration process. This includes your full legal name, date of birth, gender, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), mobile phone number, and email address. This data is required to create and maintain your account and to verify your identity.

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents such as your National ID card, passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement. These documents are processed and stored securely for identity verification and anti-money-laundering compliance purposes.

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect information about the payment instrument used, including your bKash or Nagad mobile number, Rocket account number, Upay ID, or bank account and card details (Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). We do not store full card numbers on our servers — payment card processing is handled by our certified payment partners, and only tokenised references are retained by bajisolt.

2.4 Transaction and Activity Data

We maintain records of all account transactions and gameplay activity, including deposit history, withdrawal requests, bet history, game session logs, bonus usage, and account balance movements. This data is used for account management, dispute resolution, fraud detection, and regulatory reporting purposes.

2.5 Technical and Device Data

When you access bajisolt, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within the platform. This data is collected to ensure platform security, prevent fraud, and improve service performance.

2.6 Communications Data

If you contact our customer support team by email or live chat, we retain records of those communications, including the content of your messages and our responses. This allows us to maintain a consistent service history and resolve any follow-up queries efficiently.

2.7 Marketing Preferences

We record your marketing preferences, including whether you have opted in or out of receiving promotional communications from bajisolt by email or SMS. You may update these preferences at any time by contacting support@bajisolt.

3. How We Use Your Data

bajisolt uses the personal data we collect for the following purposes:

• Account management: To create, administer, and maintain your bajisolt account, including processing deposits and withdrawals and managing your account balance.
• Identity verification: To verify your identity and age in compliance with our KYC obligations, and to prevent the use of our platform by persons under the age of 18.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other illegal or prohibited activity.
• Service delivery: To provide you with access to sports betting markets, casino games, live dealer tables, slot games, and all other features of the bajisolt platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal compliance: To fulfil our obligations under applicable law, including financial crime regulations, data protection requirements, and responsible gaming obligations.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have given your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall player experience on bajisolt.
• Responsible gaming: To monitor betting and gaming behaviour for indicators of problem gambling, and to enforce self-exclusion or deposit limit arrangements where applicable.

4. Legal Basis for Processing

bajisolt processes your personal data on the following legal bases:

Processing Purpose	Legal Basis
Account creation and service delivery	Performance of a contract with you
Identity verification (KYC)	Legal obligation; performance of contract
Payment processing	Performance of a contract with you
Fraud prevention and security monitoring	Legitimate interests of bajisolt
Regulatory and legal compliance	Legal obligation
Marketing communications (opted in)	Consent
Platform analytics and improvement	Legitimate interests of bajisolt
Responsible gaming monitoring	Legal obligation; legitimate interests

5. Data Sharing and Disclosure

bajisolt does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of third parties in the circumstances described below:

5.1 Payment Service Providers

To process deposits and withdrawals, we share relevant financial information with our approved payment partners, including operators of bKash, Nagad, Rocket, Upay, and card processing networks. These partners are required to process your data only for the purposes of completing the requested transaction and are bound by their own data protection obligations.

5.2 Identity Verification Services

Where we use third-party KYC providers to assist in verifying player identities and conducting anti-money-laundering checks, your identity documents and personal data may be shared with those providers solely for verification purposes.

5.3 Technology and Platform Providers

bajisolt works with third-party technology providers, including game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and platform infrastructure providers. These partners may process limited technical data (such as session identifiers) in the course of delivering their services to bajisolt. They are not permitted to use this data for any other purpose.

5.4 Legal and Regulatory Authorities

bajisolt may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or other legal process. We may also disclose data where we believe disclosure is necessary to protect the safety of any person or to prevent or report illegal activity.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bajisolt's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms before your data is transferred to or becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

bajisolt uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences and understand how you interact with its features.

The following categories of cookies are used by bajisolt:

• Strictly necessary cookies: Essential to the operation of the platform. These cookies enable core functions such as account login, session management, and payment security. They cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and recently visited sections of the site. These improve the consistency and convenience of your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the bajisolt platform. This helps us identify technical issues and prioritise improvements. No individually identifiable data is shared with analytics providers.
• Session cookies: Temporary cookies that expire when you close your browser. These are used to maintain your session state while you are actively using the platform.

You can manage cookie preferences through your browser settings. Blocking certain categories of cookies may affect the functionality of the bajisolt platform. bajisolt does not use cookies to deliver third-party advertising or to track your activity across unrelated websites.

7. Data Retention

bajisolt retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account relationship with bajisolt, plus a minimum period of five years following account closure to comply with financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years following account closure or the completion of the last transaction, in accordance with applicable anti-money-laundering regulations.
• Transaction records: Retained for a minimum of five years following each transaction date for regulatory and audit purposes.
• Customer support communications: Retained for up to two years following the resolution of the relevant enquiry, unless the subject matter requires longer retention for legal reasons.
• Marketing data: Retained until you withdraw your consent or request deletion, whichever occurs first, plus a reasonable administrative period.
• Technical and device data (logs): Retained for up to 12 months unless required for longer by an active security investigation.

When data is no longer required for any of the above purposes, bajisolt will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

bajisolt implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bajisolt servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Access controls that limit employee access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability scanning of platform infrastructure.
• Monitoring of login activity and automated alerts for suspicious account behaviour.
• Secure, tokenised handling of payment card data in partnership with certified payment processors.

While bajisolt takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You are responsible for keeping your own account credentials secure and for notifying us promptly if you suspect any unauthorised access to your account.

9. Your Rights Over Your Data

As a user of the bajisolt platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@bajisolt with a clear description of your request and sufficient information to allow us to identify your account.

• Right of access: You have the right to request a copy of the personal data bajisolt holds about you. We will provide this information within a reasonable timeframe following verification of your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most account details, you can update information directly within your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations where we are required by law to retain your data (for example, for anti-money-laundering or financial record-keeping purposes).
• Right to restrict processing: You may request that we temporarily suspend certain types of processing of your personal data while a dispute or correction request is being resolved.
• Right to data portability: Where technically feasible and where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data rights requests within 30 days. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Third-Party Services

The bajisolt platform may display content provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. While these studios deliver their game content within the bajisolt interface, they operate under their own terms and privacy policies with respect to any data processed directly within their game environments.

bajisolt is not responsible for the privacy practices of these third-party game providers. We encourage you to review the privacy policies of any third-party service whose content you engage with through the platform. bajisolt does not control how these providers collect, store, or use data generated within their game sessions.

The bajisolt website does not contain links to external websites for general browsing purposes. If any such link appears in a promotional context, bajisolt is not responsible for the content or privacy practices of the linked destination.

11. Updates to This Policy

bajisolt reserves the right to update, revise, or replace this Privacy Policy at any time. When material changes are made, we will notify registered users by email to the address associated with their account, or by posting a prominent notice on the bajisolt platform. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how bajisolt handles your personal data. Your continued use of the platform following the effective date of any revised policy constitutes your acceptance of the changes. If you do not accept the revised policy, you must cease using the platform and may request account closure by contacting our support team.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bajisolt processes your personal information, please contact our dedicated support team using the details below:

bajisolt is committed to resolving privacy concerns fairly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern to the appropriate data protection authority in your jurisdiction.